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What is a livery service?

A livery service provides private transportation services to individuals and businesses. It is a more convenient and comfortable option than public transportation or taxi services.

How do I make a reservation?

You can make a reservation through our website or by calling our customer service center. We require a credit card to hold the reservation.

What is your cancellation policy?

We offer a 24-hour cancellation policy. If you cancel your reservation at least 24 hours before the scheduled pick-up time, there will be no cancellation fee. If you cancel within 24 hours of the scheduled pick-up time, a cancellation fee will apply.

Are your drivers licensed and insured?

Yes, all of our drivers are licensed and insured.

Do you offer services outside of Illinois?

Yes, we offer services outside the Illinois . If you need transportation outside the state of Illinois , please contact us to discuss your needs.

How do I book a ride with your service?

You can book a ride with our service by calling our customer service team, emailing us, or using our online booking system on our website. We require a valid credit card to confirm all bookings.

What is your cancellation policy?

Customers may cancel their bookings up to 24 hours before the scheduled pick-up time without incurring any cancellation fees. Cancellations made less than 24 hours before the scheduled pick-up time will incur a 50% cancellation fee and before 4 hours full fee shall be charged. No-shows will be charged the full fare.

What are your rates?

Our rates vary depending on the type of vehicle, the duration of the trip, and the distance traveled. Please contact us for a personalized quote.

Do you offer airport transportation services?

Yes, we offer airport transportation services to and from all major airports in the area. We track your flight and adjust our services accordingly in case of any delays or early arrivals.

What type of vehicles do you offer?

We offer a wide range of vehicles to meet the needs of our customers, including luxury sedans, SUVs, limousines, and vans.

How far in advance should I book my reservation?

We recommend booking your reservation at least 24 hours in advance to ensure availability. However, we understand that some trips may be last-minute, and we will do our best to accommodate your needs.

Is gratuity included in the fare?

Gratuity is not included in the fare. However, you are welcome to tip your driver at your discretion. You are welcome to tip at your discretion.

Can I request a specific driver?

Yes, you may request a specific driver, but we cannot guarantee their availability.

What if my flight is delayed or canceled?

We monitor flight schedules to ensure that we arrive at the airport at the appropriate time. If your flight is delayed or canceled, please contact us as soon as possible to let us know. We will make every effort to accommodate your new schedule.

Can I make changes to my booking?

Yes, you can make changes to your booking up to 24 hours before the scheduled pick-up time. After that, changes may not be possible and will be subject to availability.

Are your drivers licensed and insured?

Yes, all our drivers are licensed, insured, and trained to provide safe and reliable services.

How can I contact your customer service team?

You can contact our customer service team by phone, email, or through our website’s contact form. We are available 24/7 to assist you with all your transportation needs.

Do you provide services for special events?

Yes, we provide transportation services for weddings, proms, corporate events, and other special occasions. Please contact us for more information.