These Terms and Conditions (hereafter referred to as “Agreement”) govern the provision of livery services (hereafter referred to as “Services”) by Light Water Limo Inc. (hereafter referred to as “Company”) to its customers (hereafter referred to as “Customer” or “Customers”). By booking or using our Services, you agree to be bound by these Terms and Conditions.
BOOKINGS AND PAYMENTS
1.1 Bookings
Customers can book our Services through our website or by contacting our customer support team. A valid credit card is required to confirm all bookings.
1.2 Payment
The cost of our Services will be charged to the Customer’s credit card on file immediately after the completion of the trip. The Company reserves the right to charge additional fees, including but not limited to cleaning fees, repair costs, and any other costs incurred due to damage caused by the Customer.
1.3 Cancellation
Customers may cancel their bookings upto 24 hours before the scheduled pick-up time without incurring any cancellation fees. Cancellations made less than 24 hours before the scheduled pick-up time will incur a 50% cancellation fee and before 4 hours full fee shall be charged. No-shows will be charged the full fare.
SERVICE PROVISION
2.1 Vehicle Selection
The Company reserves the right to select the vehicle that will be used for the Services. The selection will be based on availability, capacity, and suitability for the trip.
2.2 Timeliness
The Company will make every effort to provide the Services on time. However, the Company cannot be held responsible for any delays caused by factors beyond its control, such as traffic, road conditions, or weather.
2.3 Safety
The Company takes the safety of its Customers seriously. All our drivers are licensed, insured, and trained to provide safe and reliable Services. The Company reserves the right to refuse or terminate Services to any Customer who poses a safety risk to themselves, the driver, or other passengers.
2.4 Conduct
Customers are expected to behave appropriately during the provision of our Services. Any behavior that is disruptive, disrespectful, or illegal will not be tolerated. The Company reserves the right to refuse or terminate Services to any Customer who engages in such behavior.
LIABILITY
3.1 Limitation of Liability
The Company will not be liable for any damages, losses, or expenses incurred by the Customer as a result of the provision of our Services, except in cases of gross negligence or willful misconduct by the Company.
3.2 Indemnification
The Customer agrees to indemnify and hold the Company, its employees, agents, and affiliates harmless from any claims, damages, losses, or expenses arising from the Customer’s use of our Services.
GENERAL
4.1 Amendments
The Company reserves the right to amend these Terms and Conditions at any time. Customers will be notified of any changes via email.
4.2 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Illinois, USA.
4.3 Dispute Resolution
Any dispute arising from the provision of our Services shall be resolved through arbitration in accordance with the rules of the “Illinois” Arbitration Association.
4.4 Entire Agreement
This Agreement constitutes the entire agreement between the Customer and the Company and supersedes all prior negotiations, understandings, and agreements between the parties.
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.